New research says people are nastier when on the phone and online. Here's why.
Ever notice when you're firing off emails, you're not as conscious of what you say? Or when you speak to a customer service rep, your patience is paper thin?
It's not that you're mean per se --- but scientists are discovering that people are bolder and often ruder online and on the phone than they are in person.
According to the study published in the Journal Psychological Reports, when people communicate in an anonymous fashion (i.e via email, message boards or on the phone), they're more anti-social and obnoxious than usual.
And it kinda makes sense: When you're tracking a lost package on the phone, sighing and rolling your eyes is more easily done when you don't have to look the person you're berating straight in the eye.
What's more, thanks to our abbreviated online language (BRB, LOL, Cya) not only are we less articulate, we also interpret others to be more dismissive and curt, which in turn, causes us to behave the same.
And the cycle continues ...