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Return It and Get Big Savings!

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Michele Ashamalla: My son came back from a camp trip to Disneyland with one of those fun bubble blower guns. Well, it would have been fun if it had worked. He spent his own money for it, and was understandably disappointed. Believe it or not, he actually had the receipt, but there was no way I was going to go all the way to Disneyland to negotiate an exchange. One call to Disneyland customer service put me in touch with someone who promised to send me out a new one if I faxed the receipt.

 	 Woman sitting on arm chair looking at bill
I had a similar experience when a MovieCash certificate I earned at the grocery store was not accepted at what was supposed to be a participating theater. I called MovieCash, sent them the stubs of the tickets I had to pay for, and got a check back in the mail. A call to about a pair of jeans for my daughter that developed a hole after a month of wear had them sending her a new pair. They didn't even want the old ones back, so she ended up with a pair of cut-offs, too.

Even if the time to return an item is passed, it is always worth a call to customer service. Be polite, but let them know that the product did not work as advertised or intended, or why it was unacceptable. Always have in mind what outcome you are looking for (refund, rebate, or something else), and if you are reasonable, you probably won't be disappointed.

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3 comments so far | Post a comment now
m September 4, 2009, 6:28 AM

rebates too! I forgot to send in for a couple baby item rebates until they were expired, and I decided to send them in anyway, and the checks did come to my surprise

Lindy September 4, 2009, 7:27 AM

I agree with Michelle; it never hurts to try. I had stayed at a chain hotel last month and it was dirty and the clerk did not give me my discount (AARP card). I called their corporate office and was assigned to case number. I was told I’d be contacted in 7-10 days. They never called me back; so I called them back. I’m now getting half of the price back.

PlumbLucky September 4, 2009, 8:07 AM

Rebates - we always take digital pictures of the whole mess. One year, Circuit City made us glad that we did…they refused one part of a complicated rebate because “required UPC code for the laptop wasn’t included for the printer rebate”. Well, it was. With the rebate for the laptop itself…and the paperwork for the printer rebate specifically said “do NOT include UPC for laptop, only the UPC for the printer”. The digital pics did wonders for getting us that check.

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