You never know -- calling the corporate office to file a complaint or to compliment good service could lead to free merchandise.
Recession Mama Michele Ashamalla: I've found that companies really want to hear what consumers have to say about their products and services. Case in point: there are three Pizza Hut restaurants within a few miles of me -- and if I ever called for delivery, each restaurant would pass me to the next, insisting that I was not in their delivery area. A call to corporate headquarters not only cleared up the problem, but had them sending me a coupon for a free pizza.
A lot of times, you only think about calling customer service with a complaint, but they appreciate positive feedback and constructive criticism, too. I always try to call or e-mail about flight attendants or retail salespeople who really go the extra mile for you. I let them know about products I like, too (one reason is so they won't get discontinued!). The goal is just letting the company know what they are doing right or wrong, but sometimes they send you something as a thank-you for taking the time to let them know.
When I wrote about getting my Acuvue contact lenses on a prior blog, I was contacted by a rep for that company and asked if I wanted to try out another of their products. It was a more expensive lens that I wouldn't normally get. I'm wearing them now -- and if I can get a good deal on them in the future, I just might switch. If you have something to say, it's always worth a call!
A former state deputy attorney general and current stay-at-home mom, Recession Mama Michele Ashamalla has three kids and ten years of experience stretching one salary to cover the necessities and more. She's all about saving money whenever you can, so you have it to spend on whatever you want!