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'Undercover Boss' Features First Female CEO

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Kim Schaefer, CEO of Great Wolf Resorts, Inc., North America's largest family of indoor waterpark resorts, is the first female CEO to be featured on "Undercover Boss."

Kim Schaefer, CEO of Great Wolf Resorts

Kim Schaefer sat down with momlogic to discuss her unique journey.

ML: Are you a mom yourself?

KS: I have a 15-year-old daughter and 12-year-old son. I'm a working mom who goes through the same struggles that other moms out there go through. My advice to working moms is that early on, I figured out I can't do everything. I have my family and I have my work and that's it. I don't have a lot more -- that's how I balance it.

ML: Did you think going undercover would be a piece of cake?

KS: Yes! Having seen last season, I thought: I have been with the company 14 years, I know the jobs, and I'm going to be a superstar! I was in for a rude surprise.

ML: We heard you worked undercover at the Great Wolf daycare program (The Cub Club).

KS: It's much easier to wrangle a room full of executives than a room full of children! The kids knew I was new so they tortured me a bit.

ML: What were some things you learned along the way?

KS: I saw the trials our employees go through in their personal experiences. The recession takes a toll. I always thought if our employees had jobs, they were okay ... they were covered. But I found out that wasn't the case. They have to pick up extra shifts. Many are struggling to make ends meet for the expenses they have. Spouses have lost jobs. That was hard -- we'd love to take care of everyone. I want to at least make their jobs a positive experience ... make it a family for them so they can get away from the other drama in their lives.

ML: Would you do this all again?

KS: Yes. I had a double opportunity to change and to grow. You always say you'd love to get a new perspective -- "Undercover Boss" is a big way to do it and a dramatic way to do it. I love to grow and to learn the what the company is all about. This was the highlight of my professional career.

Tune in Sunday, Oct. 3 (9:00-10:00 PM, ET/PT) on CBS.

next: Notes from Bedrest: Light at the End ...
3 comments so far | Post a comment now
Cindy October 3, 2010, 11:51 PM

I watch Undercover Boss and I like the show. But I think that there is a serious problem on the show with the way the employees Trash on the CEO’s on the first day of the job. Maybe its the sign of the times. But it’s not right and makes them look bad. Kim Shaffer is a very nice person, and the way she was treated by her employees was shameful. And stop with the sad stories,everybody has a sad story .the moral of the show should be to treat everyone with RESPECT
Its not funny to see CEO’s struggle with the job and then be treated like trash by their employees is WRONG !!! Without even being trained, being yelled at, and being talked about behind their back. And then all sweet when they find out she’s the CEO. This is a problem on the show.And should be mentioned. Thank you.

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