Recession Mama Michele Ashamalla: I've written on this topic before, but last week, I spent a day doing some hassle-free returns on products, and I'd just like to let people know that the companies below have great warranties and fantastic customer service! Here's the list ....
1) Revlon: I bought a pair of tweezers in college. They have a lifetime warranty, so when they weren't doing the job ten years later, I sent them in for free sharpening and adjusting. They worked great for another decade. (Yes, I know: I can't believe I still have the same tweezers either.) Recently they needed another adjustment. The company no longer sharpens and adjusts tweezers, but Revlon still offers their guarantee -- so I mailed them in for a free new pair.
2) OXO: I love their products. When my flexible spatula head detached from the handle, I just sent in the part I still had (the thin metal head, which I mailed for $.44). The item was replaced, no questions asked.
3) ShedRain: This company makes my favorite umbrellas, which have a lifetime guarantee. Last winter, their umbrellas were at Costco with an additional Costco coupon, so they were about $7 each for a one-button umbrella in fun patterns. I bought them for the whole family. Later, one of the kids' umbellas took a beating and had to be replaced. It cost me a couple of bucks to send it in, but ShedRain will repair or replace their umbrellas forever!
4) Abercrombie and Fitch: I can't believe it either, but their customer service blew me away. My daughter received a hoodie as a gift a few months ago, and soon after there was a significant amount of fraying at the cuffs. We hadn't saved the gift receipts or the tags, and honestly, I couldn't remember if it was a "distressed" style that had started out somewhat frayed. I called their customer service and was honest about the predicament. They gave me an address where I could mail it in and said I could also take it to any one of their stores for a merchandise credit.
I was dubious, but took the hoodie in on a busy Saturday (I wanted my daughter with me, so she could select the replacement). The store personnel were amazingly pleasant and helpful and credited me with the amount of a mid-priced hoodie ($49.90). They then suggested that I check the Abercrombie Kids store for more items that would fit my daughter.
We went there and used the credit to purchase two sale hoodies for the price of her credit! She was thrilled, and so was I. That was a store I never would have patronized before, but now I'll definitely check out their sales!
Kudos to the above companies who know how to keep customers happy! Now we'll tell two friends, and so on, and so on ....